Customer documents · Effective 2026-08-24-v2
These documents explain who provides your service, what you authorize, how personal information is handled and how to raise a concern.
01 · Customer care agreement
The appointment-specific electronic agreement shows the customer, vehicle, service, date, location and complete confirmed pricing. These general terms form part of that agreement.
You authorize Motor Preserve — Gursewak Singh to perform only the vehicle-care service, at the location, on the date and for the price shown in your appointment agreement. Any material change or extra work requires your approval before it is performed.
The agreement shows the confirmed service price and separately identifies any applicable tax before you sign. Payment is due when the service is completed unless a different written arrangement is clearly disclosed and accepted in advance. No undisclosed fee or automatic recurring charge is created by this agreement.
You confirm that the vehicle information you supplied is accurate, that you are authorized to request the work, and that MotorPreserve may access and move the vehicle only as reasonably necessary to provide the agreed service. Please disclose fragile modifications, active damage, electrical or mechanical issues, alarms, special finishes and other material conditions before service.
MotorPreserve will use reasonable care and may document the vehicle before and after service. MotorPreserve is not responsible for pre-existing defects, normal wear, concealed or improperly repaired damage, manufacturer or material failure, or unsecured personal property, except where responsibility cannot lawfully be excluded. Remove valuables and important personal items before the appointment.
Please give at least 24 hours’ notice when possible. A cancellation fee or retained deposit applies only if it was specifically disclosed and accepted in writing before payment or booking. Weather, access, safety or vehicle-condition concerns may require a new appointment window.
Inspect the vehicle when the service is completed and report a concern promptly through the MotorPreserve complaint form. We will acknowledge a complaint and aim to respond within two business days. Nothing in this agreement removes rights or remedies that cannot be waived under applicable Ontario or Canadian law.
02 · Privacy notice
MotorPreserve Privacy Officer is responsible for questions and concerns about MotorPreserve information practices. Contact the privacy officer at concierge@motorpreserve.com or by mail at Oakville, Ontario.
Contact details, vehicle and service information, photographs you submit, appointment history, agreement and consent records, payment and complaint information, and limited technical information needed to operate and secure the website.
To review and schedule care, communicate with you, provide and document service, process payment, respond to concerns, maintain business and tax records, protect customers and the business, and comply with the law. Marketing messages and promotional photography each require separate, optional permission.
Information may be processed by service providers that help operate the website, store submitted files, deliver email or process payment. We do not sell customer information. Access is restricted, private records are not publicly indexed, sensitive pages are not cached, and reasonable administrative and technical safeguards are used.
Unconfirmed requests and related photographs are reviewed for deletion when no longer needed for follow-up. Completed service, agreement, payment and complaint records may be kept for the periods required for business, tax, insurance, safety or dispute-resolution purposes. When a retention purpose ends, records are securely deleted or de-identified. A legal hold, active concern or security investigation may extend a retention period.
You may ask whether MotorPreserve holds information about you, request access or correction, withdraw optional consent, request deletion where retention is not legally or reasonably required, or raise a privacy concern by contacting the privacy officer. Identity may be verified before private information is released.
MotorPreserve documents suspected privacy or security incidents, investigates promptly, limits further exposure and provides any notification required by applicable law. Customers may report a suspected incident through the customer concern form.
03 · Optional permissions
Marketing email permission is separate, optional and unchecked by default. Transactional messages about a requested appointment, agreement, payment or complaint may still be sent without marketing consent. Marketing messages will identify MotorPreserve and provide an unsubscribe method.
Permission to use promotional photography is separate and optional. When selected, MotorPreserve may use de-identified vehicle images for its portfolio or promotion. Licence plates and personal information will not be shown without separate permission.
04 · Complaint process
05 · Supplier details
These customer documents are maintained electronically. Request a copy by email at any time.
