Scope certainty
Your service, exclusions, confirmed price and appointment details are provided in writing before the appointment.
MOTORPRESERVEPRIVATE AUTO CARECheck availability MotorPreserve Care Guarantee
Confidence should be
part of the service.
A plain-language promise covering scope, approvals, documentation, privacy and service review.
Request guaranteed care →Approval before additions
If a new care need is discovered, the reason and exact additional price are presented for approval. Declining keeps the original agreed scope.
Condition documented
Visible pre-existing condition and completed care can be recorded through photographs and the Vehicle Passport.
24-hour Concierge review
If an agreed item appears to have been missed, contact us within 24 hours of handover. We will review the service record and arrange a reasonable remedy when appropriate.
Private by default
Vehicle, residence and client content is never used publicly without separate written permission.
Weather protected
When outdoor conditions could compromise exterior work, Concierge Autopilot may offer a protected alternative appointment. Nothing changes until the client responds.
Fair and transparent
What this promise does not claim.
Detailing cannot reverse permanent wear, deep damage, corrosion, failed coatings, dye loss, material deterioration or defects outside the agreed service. Expected limitations are explained before work whenever they can be identified. The signed customer agreement remains the complete legal agreement for each appointment.
Need a Concierge review?
Tell us what happened.
Include your appointment reference and photographs where possible. Your concern is recorded privately and reviewed by MotorPreserve.