Understand your care protection
Review what is covered, the limits and how to raise a concern.
Clear before booking
Your service, exclusions, total price and appointment details are provided in writing before you approve.
No surprise additions
Any new need and exact added price require your approval. Declining keeps the original agreed scope.
Work documented
Visible condition and completed care can be recorded through photographs, notes and the Vehicle Passport.
48-hour Care Assurance
If an agreed item appears missed, contact us within 48 hours. We review the record and arrange a reasonable remedy when appropriate.
What this does not cover
Detailing cannot reverse permanent wear, deep damage, corrosion, failed coatings, dye loss, material deterioration or defects outside the agreed service. Expected limitations are explained before work whenever they can be identified. The signed customer agreement remains the complete legal agreement for each appointment.